Frequently Asked Questions
Need expert advice about the products we sell? First check our news. Our team of experts have spent countless hours writing articles for many of the products we offer. You will find comprehensive answers to your questions along with the product links needed.
If the answer to your question is not there, please see some of the most frequently asked questions below. Our staff is also available to answer any questions. The fastest and easiest way to do this is through email by submitting your question to sirutech@outlook.com.
Shipping Questions
How Fast Will I Receive My Order?
The time to ship can be seen on most product pages and will vary by product. Many of the products also show which warehouse stock the items indicating the shipping location and transit time to your location. Orders typically ship in 1-3 business days depending on the size of the order and the products ordered. After your order is shipped, you will receive an email notification with the tracking information. Simply click on the link for your order arrival information. Or you can login to your account and view the status of your order along with the tracking information.
- Typical delivery times in the continental US range from 1-5 days via UPS or Freight. To improve delivery time, items in your order will ship to your delivery address from our closest warehouse with the available items in stock.
- Not all items are stocked in the same warehouses, so you may get multiple tracking numbers if you order several items.
- If you need exact delivery dates for your potential order or expedited shipping, please create and account and add all the items to your cart. Then email us or give us a call and we will be able to see the items in your order and determine exact delivery times and any expedited shipping rates if requested.
All Other Countries
Items can be purchased and shipped outside the US through the use of a freight forwarder. Items will be shipped through our designated carriers to the US freight forwarding company of your choice. After you pre-arrange a freight forwarding company, they will provide the necessary documents for export, charge you for the freight to the final destination, and provide you with a US shipping address. We will ship your order to the US freight forwarder as you indicate on the orders' shipping address.
Do You Offer Overnight Shipping?
This is not typically offered since the cost is about 3-4 times that of regular ground shipping. If you need exact delivery dates for your potential order or expedited shipping, please create and account with your shipping address and add all the items to your cart. Then email us or give us a call and we will be able to see the items in your order and determine exact delivery times and any expedited shipping rates if requested.
Product Questions
How Do I Find the Pricing of Your Products?
Prices are show on each product page. If you are using a mobile device, please turn your device horizontally to see the product table and prices.
How Do I Know if You Have the Products You Have Listed are in Stock?
From time to time we do sell out of certain products. Known out of stock products are listed and will display:“Out of Stock” or will display the available date next to the SKU# and description. You can still place an order for these products, but they will be on back order and not ship until the date displayed next to the SKU# and description. Once you place your order, you will see the expected ship date net to the SKU# and description on your order confirmation.
Where Are Your Products Made?
Our products are made all over the world. Some of our products and fabrics are US made. If you have a question about the origin of a particular product, please send us an email with the SKU# and we will provide you the country of origin if it is not already listed on the product page.
Are Your Product’s Sizes and Weights Measured in Inches or Centimeters, Kilograms or Pounds?
Our products are measured using the imperial system in inches and in pounds unless otherwise stated on the product page. Some products fabric weight is measured in GSM vs pounds per dozen, but this will be indicated on the product’s page.
Do you offer Silk Screening or Embroidery?
Contact us regarding embroidery or silk screening services available. We can also ship any items to your local embroiderer or silk screener.